Our Location
United Kingdom
What Makes Us Unique
Website URL: https://moncleronline.de
Dried Decor Flowers Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order.
Information We Collect
We may collect the following information:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account information
- Order history
- IP address
- Browser and device information
- Information submitted through contact forms
Order Processing
When you place an order through our website, we collect information necessary to process and fulfil your order.
Your information may be used to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and shipping updates
- Manage customer accounts
- Prevent fraud and abuse
- Comply with legal and tax obligations
Payment Information
Payments are processed securely by third-party payment providers. We do not store complete payment card details on our servers.
Cookies
Our website uses cookies to improve your browsing experience and website functionality.
Cookies may be used to:
- Remember login details
- Save shopping cart information
- Improve website performance
- Understand website usage and visitor behaviour
- Improve customer experience
You may disable cookies through your browser settings, although some website features may not function correctly.
Comments
When visitors leave comments on the website, we collect information shown in the comment form together with the visitor’s IP address and browser information to help detect spam and protect the website.
Media
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to download and extract this information.
Contact Forms
When you contact us using a contact form, email or telephone, we may collect the information you provide in order to respond to your enquiry and provide customer support.
Data Sharing
We do not sell, rent or trade customer information.
We may share information only when necessary with:
- Payment processors
- Shipping carriers and delivery providers
- Website service providers
- Fraud prevention services
- Legal or regulatory authorities where required by law
Data Retention
We retain customer information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, tax and accounting requirements
- Protect our business against fraud and abuse
Customer account information may be updated or removed by the customer, subject to legal record-keeping requirements.
Your Rights
You may request:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of personal information where legally permitted
- Restriction of processing in certain circumstances
To exercise these rights, please contact us using the details below.
Third-Party Content
Our website may contain embedded content from third-party websites, including videos, images and social media content. These websites may collect data about you and use cookies independently of us.
Security
We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet can be guaranteed to be completely secure.
Children’s Privacy
Our website and services are intended for users aged 18 years or older. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone: +44 7383 396901
Email: [email protected]
Contact Form: https://moncleronline.de/contact-2/
